Cancellation & Refund Policy

Delivery, Cancellation and Refund

No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website whether to issue refund.

Any technical delay or glitch reported in the Website during the processing of the request shall not be eligible for claiming refund.

No refund shall be processed for the reason that incorrect information or data has been provided by You. The User agrees to be careful while providing any information to the Website and must re-check the information filled before clicking on “Submit”. The User can request for change in the incorrect information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.

Refund on pro-rata basis may be considered for any delay in the activation of the subscription services.

You agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Website will try to deliver the product ordered in an as-is condition as displayed on the Website. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.

The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & fro cost of the shipping and/or courier charges (with regard to purchase of a product listed on the Website), customs duty (if levied) and/or any other charges that may have been incurred by the Website during processing and/or delivering the service, as applicable.

Payment Failures

In case the Website or Payment gateway’s webpage is experiencing server-related issues like ‘slow down’ or ‘failure’, the User shall, before initiating a second payment, check whether their Bank Account has been debited.

• If debited: Do not pay twice; contact customer care immediately.
• If not debited: You may initiate a fresh transaction.

However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges. The Website shall only retain the cost of one single order as intended to be placed by the User.

Order Acceptance and Cancellation

If there are orders that the Website is unable to accept, the Website at its sole discretion reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled including, without limitation, non-availability of the service, inaccuracy, or errors in pricing. If the User’s order is cancelled after charges have been paid, the said amount shall be refunded.